Shipping FAQ

1. What is the courier that TMS is using?

Our courier partner is FedEx.

2. Where do you ship?

Basically we ship internationally. Let us know where do you locate and our sales team will get back to you on our covered shipping zone shortly.

3. How much does the shipping cost?

We are offering FREE SHIPPING for any customized order now!!!

4. Is my parcel trackable?

Yes, it is trackable. Our sales team will update you with the tracking number once your parcel is being shipped out.

Purchase Method

1. What are the payment method that TMS accept?

We accept bank transfer/ PayPal upon your convenience.

2. Which currency are your prices based on?

US Dollars/ Euro

Return & Exchange

1. What can I do if I receive a defect item?

We understand how disappointed it could be to receive a defect item. No worries, TMS Lite is always here to assist on this issue by providing a one to one product replacement. Do contact us immediately upon detect and attach your order number, product code, name, address and details of defect to our mailbox.

2. Any details that I would need to update TMS if I were to return a defect item?

Yes, you would need to update us the proof of postage like tracking number and our address indicated on the returned parcel.

3. Will I need to bear the cost of returning?

Yes, customer are required to take up the responsibility of the cost of returning. While, the shipping cost of the new replacement product is all on TMS Lite.

4. By when should I arrange a product return if I have found defect and decided to perform return/exchange?

For such case, customer are required to return the defective product within 7 days upon received.